Subject: Fw: French Language Test - khaled Emran
From: "Meenakshi Pandita (HR-LSM)" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 3 Apr 2018 11:14:07 +0000

Hi Sir

Please check the test

Regards

Meenakshi

________________________________
From: khaled Emran <[email-masked]>
Sent: 03 April 2018 16:36
To: Saurabh Dadu; [email-masked]; Meenakshi Pandita (HR-LSM); [email-masked]
Subject: French Language Test - khaled Emran

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    khaled Emran
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   Sorry sir/madam for keeping you waiting.
sir, there has been a mistake regarding you order, I'm really sorry about that but don't in worry sir/mam I'm going to fix it right away. Your order will be with your place within 15 minutes.
I'm really sorry again and thanks for using our services.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I'm  Khaled from Yemen. I am sort of a perfectionist cooperative simple man. I am the 6th youngest of my brothers, I like to help other people as long as I can.
I have done my BA in English Language from Yemen, then I got my MA in linguistics from AMU Aligarh here in India. in the meanwhile I am doing my Ph.D at AMU.
I have held many kinds of jobs back in Yemen but the most long lasting were as a sales person, it lasted for almost two years. There I learned how the costumer is very important and he is all you got, so you have to deal with him professionally.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      الفرق بين الخدمه الجيده و الخدمه السيئه يكمن في عده اشياء
اولا/ طريقه الرد على العميل
ثانيا/ جوده الخدمه
ثالثا/ كسب ثقه العميل
رابعا/ الحفاظ على الوقت
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        (لاني اسعى لارضاء العميل) ارضاء العميل هدفنا
الكفائه وكسب الثقه غايتنا
لانني شخص يجيد التعامل مع الناس انا شخص يحب الكمال والدقه
خدمه الاخرين تجعلني اشعر با السعاده
اخيرا لاني اريد اكتساب المزيد من الخبره في مجال خدمه العملاء
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     زرت قبل شهرين مدينه جيبور في ولايه راجستان الهنديه كانت رحله رائعه
زرت فيها العديد من الاماكن مثل هواء محل و المدينه الورديه و المتحف و القلعه
استمتعت انا و اصدقائي و التقطنا العديد من الصور كان الجو جميل وقد التقيت العديد من السواح
فعلا كانت رحله رحله  حلوه وقد التقطنا انا و اصدقائي بعض الملابش التذكاريه من تلك المدينه
زرت ايضا مدينه قوا الساحليه وقد كانت اجمل رحله لي في الهند
كان البحر هائجا فلم استطع السباحه حينها