Subject: Fw: LSM Joining Case Test - Suhel Ahmad
From: "Meenakshi Pandita (HR-LSM)" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 3 Apr 2018 10:56:32 +0000

Hi Sir
Please check the test

Regards
Meenakshi

________________________________
From: Suhel Ahmad <[email-masked]>
Sent: 03 April 2018 16:15
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; [email-masked]; Meenakshi Pandita (HR-LSM); [email-masked]
Subject: Re: LSM Joining Case Test - Suhel Ahmad

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Suhel Ahmad
E-mail  [email-masked]
Phone Number    (91) 9821158138
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Scenario 2 is the best response to the customer as per the customer service parameter becoz the agent not just assured the customer that the tickets will reach the customer on due time but also probed the customer if there is any discripencies may have left during placing the order. Apart from other scenarios where agent found malinging the event company for not sending the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer service is services given by companies to their customers in bith pre sales and post sales. The difference between good and great customer service is if an agent follows all the protocols in Customer service. These are 1. Greeting, 2. Introduction, 3. listening customers problems, 4. Emphathy , 5. Resolution.

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