Subject: Re: Loading issue on iPad (Ticket #68816)
From: Abin Koshy <[email-masked]>
To: Elitsa Todorova <[email-masked]>
Cc: Support Team <[email-masked]>, Guy Ezra <[email-masked]>
Date: Tue, 13 Feb 2018 14:55:33 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi, 

We have given the steps to turn of HTTP Proxy to the player and we are waiting for his response. We will update you once we get the reply. 

Regards 
Abin 

From: "Elitsa Todorova" <[email-masked]> 
To: "Support Team" <[email-masked]> 
Cc: "Guy Ezra" <[email-masked]> 
Sent: Monday, 12 February, 2018 21:55:44 
Subject: Re: Loading issue on iPad (Ticket #68816) 

Hey guys, 
Please send this player the steps we sent to Olaf (Cobalah Cobalah) in #66864 on Oct. 25th, to turn OFF HTTP Proxy. Keep me posted. 

Thanks, 
Elitsa 

On Tue, Feb 13, 2018 at 4:13 AM, Vikram Saini < [email-masked] > wrote: 

Hi, 

We have a player who is unable to load the game on her iPad since 26th Jan 2018. Though she was able to collect the Lobby Bonuses sometimes. We gave her steps for troubleshooting i.e. closing background Apps and re-installation. She has confirmed that she tried them but still cannot load the game. 

We replied to the player that we will look into this and put the ticket on pending 

Player Details: 

UID: 3550037 
FB ID: 10206667540639529 
Name: Paresha Shah 
Email: [email-masked] 

Meta-Data for the Player: 

user : 3550037 
fb_user_id : 10206667540639529 
application_version : 1.111.2 
device_os : iOS 
device_model : iPad 
device_model_extended : iPhone OS 11.2.5 iPad6,11 
browser_type : 
browser_version : 
ip : 49.128.160.21 
locale : en_US 
install_type : Mobile 

Regards, 
Vikram 

-- 

Regards, 

Elitsa Todorova 
Support Team Lead 

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