Subject: BLX Notes
From: Subir Chakma <[email-masked]>
To: [email-masked]
Date: Thu, 8 Feb 2018 15:58:07 +0530 (IST)

Shipping fee 
- Calculated on shipment weight (volumetric or dead weight) and not on item price 
- Volumetric weight definition 
- Shipping options (DHL- DDP/DDU, Expres/Standard, DHL LB, Economy) 
- Very high shipping fee - DHL very reliable and quick service 
cd- Online cost calculator (estimate) 

Duties & tax 
- Calculated on CIF (Cost of items + Insurance + Freight) 200 + 10 + 80 
- Vary from country to country and items to items 
- Deminimis value 
- EU tax free zone 
- DDU & DDP 
- Estimation of duties/taxes - online cost calculator 

Inbound shipment (from merchant to warehouse) 
- Delay in processing 
- Allocated to Unknown suite 
- Allocated to wrong account 
- Not showing in the system - missing shipment escalation 
- Shipment cannot be located by hub - claim 

Shipment content check 
- Discrepancy with dims & weights 
- Discprenacy with qnty or descriptions 
- Shipment cannot be related 
- Damage item 
- DVA 

Outbound shipment (from warehouse to customer) 
- Delay in processing - Escalate to warehouse as Outbound 
- BR/LE status 
- PY status 
- PG status 
- Cancellation request 
- Shipment cannot be located - claim 
- In transit issues- special contacts 

Prohibited items 
- Why PG 
- Review PG status - for US we contact L3- PG Issues, rest warehouse 
- Options- dispose, return, forward 

Returns 
- Reason why customer decide to return 
- Return or forward procedure and docs 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm