Subject: Feedback - IT issues, #201754193
From: Subir Chakma <[email-masked]>
To: Dhirendra <[email-masked]>, "Abhishek Sharma " <[email-masked]>, Ahmed Alhaddad <[email-masked]>, Ajay Tariyal <[email-masked]>, Hizam Huwida <[email-masked]>, Lutfurrahman Md <[email-masked]>, Naveen Rawat <[email-masked]>, Qarinah Zubaid <[email-masked]>, Rahul Kumar <[email-masked]>, "Ratnesh Kumar. Singh" <[email-masked]>, Shubham Kumar <[email-masked]>, "Subir Chakma" <[email-masked]>, Syed Ahmer Abrar <[email-masked]>, Vishal Nayyar <[email-masked]>
Date: Thu, 18 Jan 2018 14:55:04 +0530 (IST)

Hello, 

Few things to note in reference to Ticket 201754193 : 

- IT issues should be escalated to IT queue. You do not contact them directly. This is not followed here. 
- IT issues need to be emailed (just like you send email to customer to [email-masked]). The message here is sent as Private message. 
- After sending email, ticket should be taken and reviewed to ensure all is good. Just take 2-3 seconds to avoid issues & delays. Apparently not followed here. 
- Ticket should be put to proper status, On-Hold with a note of the main customer ticket. Don't see that either. 

If we make so many errors in single ticket, we can understand where we stand. 

Best, 
_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm