Subject: Daily Tickets Report for 9th Dec 2017
From: Ramananda Rama <[email-masked]>
To: Elitsa Todorova <[email-masked]>
Cc: Chantelle Russak <[email-masked]>, scsupport <[email-masked]>
Date: Sat, 9 Dec 2017 11:32:42 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi, 

Please see the daily report for the last 7 days and yesterday . 

# The number of How to Play tickets we had in the past weeks (7 days) are the players asking generic feature of our game (like Cashpot, bonuses etc) and some of them were of bad beat and outbound follow-up to the players on winning a promotions. 
# The number of Loading App tickets we had in the past week (7 days) are the players who had issue in loading the app and some of them were follow-up to the players asking if they are able to load the game after task manager steps. Will keep on monitoring for such loading issue. 
# The number of purchases tickets we had in the past week (7 days) are the players seeking refund for accidental purchase and some of them were claiming they haven't receive the coins package for their purchases which we are unable to see it on logs. We have ask for the payment receipts for possible non-imprinted case. 

Thanks! 

Daily ticket report for yesterday (8th Dec 2017 ) 

Daily tickets for last 7 days (2nd Dec to 8th Dec 2017 ) 

Regards, 
Rama