Subject: Re: Transcript of 21 Sep 2017 16:57:18. Operator: Vincent. Visitor: Client
From: Subir Chakma <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Fri, 22 Sep 2017 10:57:37 +0530 (IST)

Hello maam, 

Due to massive backlog we have in BLX, it's hardly possible to monitor other things in real time which I would normally do. 

Additionally, the customer was directly in touch with someone from Jayway which may have caused confusion. Sent an update to team on the destinations covered. 

Already replied to the client. 

Best, 

From: "Deeksha Dadu" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Thursday, September 21, 2017 8:58:19 PM 
Subject: Fwd: Transcript of 21 Sep 2017 16:57:18. Operator: Vincent. Visitor: Client 

Hi Subir, 

I thought you were monitoring jayway chats in real time. Can you please make sure that Vikram is not taking chats without your supervision? I got complaints for him on slots too today. I don't want rent a car or jayway to be handled by him unless you are monitoring in real time. 

Please reply to Charles. 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Charles Neville - JayWay Travel < [email-masked] > 
Date: 21 September 2017 at 20:41:01 GMT+5:30 
To: LiveSalesman Escalation < [email-masked] > 
Subject: Fwd: Transcript of 21 Sep 2017 16:57:18. Operator: Vincent. Visitor: Client 

BQ_BEGIN

Hi, not sure where Vikram got the idea we cover Malta… 

Can you remind your team to check our destinations page? 

Thanks! 

Charles 

BQ_BEGIN

Begin forwarded message: 
From: "'LiveChat' via Sales Forms" < [email-masked] > 
Subject: Transcript of 21 Sep 2017 16:57:18. Operator: Vincent. Visitor: Client 
Date: 21 September 2017 at 17:07:20 CEST 
To: [email-masked] 
Reply-To: [email-masked] 

	

Chat transcript 

	
ref www.jaywaytravel.com 

		

	Vincent 	Thu, 09/21/17 02:57:18 pm UTC 	

	Hello, Can I help you plan your upcoming vacation? 		

	Client 	02:57:18 pm 	

	yes do ya'll plan trips to Malta 		

	Vincent 	02:57:53 pm 	

	We can help to plan your trip to Malta. 		

	Client 	02:58:40 pm 	

	ok thanks... I had a agent call me earlier today on something else I will call him back, He is based out of NYC 		

	Vincent 	02:59:07 pm 	

	May I know was the agent from Jayway tours and travels? 		

	Client 	02:59:21 pm 	

	yes Carmine 	
i have his number.... will call him 		

	Vincent 	03:00:39 pm 	

	Thank you for confirming us that. 
I will have him contact you as soon as possible. 
May I know you contact details? 	
Your phone number and email address? 	03:01:00 pm 	

	Client 	03:02:40 pm 	

	no.. we spoke earlier this morning. I will call him now. I was looking croatia however a friend mention Malta. I'm just looking to find something next month since the Hurricane mess up my trip to Pureto 	
the Puerto Rico trip I planned months agao 	03:03:03 pm 	

	Vincent 	03:03:44 pm 	

	No problem at all. You can call him. He is one of our travel expert and will help you plan the perfect trip for you. 
I am so sorry to hear that. I hope this trip is wonderful for you. 		

	Client 	03:04:02 pm 	

	thanks 		

	Vincent 	03:04:20 pm 	

	You are most welcome. Have a memorable tour. 		

	Client left the chat. 		03:07:19 pm 	

	Duration: 10m 1s 

	Chat started on: https://jaywaytravel.com/ 
	Visitor geolocation: Baton Rouge, Louisiana, United States / 107.199.228.11 

				
E-mail from LiveChat 

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