Subject: Fwd: Transcript of 21 Sep 2017 16:57:18. Operator: Vincent. Visitor: Client
From: Deeksha Dadu <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 21 Sep 2017 15:28:19 +0000

Hi Subir,

I thought you were monitoring jayway chats in real time. Can you please make sure that Vikram is not taking chats without your supervision? I got complaints for him on slots too today. I don't want rent a car or jayway to be handled by him unless you are monitoring in real time.

Please reply to Charles.

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>>
Date: 21 September 2017 at 20:41:01 GMT+5:30
To: LiveSalesman Escalation <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Transcript of 21 Sep 2017 16:57:18. Operator: Vincent. Visitor: Client

Hi, not sure where Vikram got the idea we cover Malta…

Can you remind your team to check our destinations page?

Thanks!

Charles

Begin forwarded message:

From: "'LiveChat' via Sales Forms" <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 21 Sep 2017 16:57:18. Operator: Vincent. Visitor: Client
Date: 21 September 2017 at 17:07:20 CEST
To: [email-masked]<mailto:[email-masked]>
Reply-To: [email-masked]<mailto:[email-masked]>

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

ref www.jaywaytravel.com<http://www.jaywaytravel.com>

        Vincent         Thu, 09/21/17 02:57:18 pm UTC

Hello, Can I help you plan your upcoming vacation?

        Client  02:57:18 pm

yes do ya'll plan trips to Malta

        Vincent         02:57:53 pm

We can help to plan your trip to Malta.

        Client  02:58:40 pm

ok thanks... I had a agent call me earlier today on something else I will call him back, He is based out of NYC

        Vincent         02:59:07 pm

May I know was the agent from Jayway tours and travels?

        Client  02:59:21 pm

yes Carmine
i have his number.... will call him

        Vincent         03:00:39 pm

Thank you for confirming us that.
I will have him contact you as soon as possible.
May I know you contact details?
Your phone number and email address?    03:01:00 pm

        Client  03:02:40 pm

no.. we spoke earlier this morning. I will call him now. I was looking croatia however a friend mention Malta. I'm just looking to find something next month since the Hurricane mess up my trip to Pureto
the Puerto Rico trip I planned months agao      03:03:03 pm

        Vincent         03:03:44 pm

No problem at all. You can call him. He is one of our travel expert and will help you plan the perfect trip for you.
I am so sorry to hear that. I hope this trip is wonderful for you.

        Client  03:04:02 pm

thanks

        Vincent         03:04:20 pm

You are most welcome. Have a memorable tour.

Client left the chat.
        03:07:19 pm

        Duration: 10m 1s

        Chat started on: https://jaywaytravel.com/
        Visitor geolocation: Baton Rouge, Louisiana, United States / 107.199.228.11

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