Subject: note summary 2
From: Subir Chakma <[email-masked]>
To: [email-masked]
Date: Wed, 20 Sep 2017 18:01:28 +0530 (IST)

Common queries: 

Inbound shipment delivered but not updated to customer account: 

To be able to handle, you need to understand how hub works: 
What are Borderlinx's Hours of Operation? 
http://www.borderlinx.com/en/pages/faq/hours-of-operation 

Outbound: 
Morning till 2pm noon: Warehouse process released orders-outbound. However, cut off time is till 12 oclock hub time for shipment to go same day. Anything released after the cut off time, will go next wroking day. 

AWB will be generated and if its picked up by DHL, it will show on DHL website. 

Inbound: 
Evening after 2pm : Warehouse process delivered shipments- inbound. All shipments will be processed and updated to customers account by end of the day. After the shipment is updated, a notification goes to the customer. 

No escalation for same day for delivered shipments. 

Dutiable value amendment (DVA): 
The price will be updated based on the invoice enclosed in the package. However, many a times items arrive without any invoice. As suchm, our warehouse people will estimate the value as we cannot keep it zere for customs reason. 

We inform the customer incase the value is estimated when they receive the shipment notification. To make correction customer must submit an online form which require to provide seller invoice and website link for the item. No items can be marked zero. 
https://form.jotform.me/lsmindia/BX-dvaform 

Repacking request: 
If customer insist to repack, check repack policy and if there is feasibily a request can be sent to hub through Action Express. Do not send repack request if cusotmer has opted for do not repack service, or if the item is already repacked. Not for electronic items, shoes etc..stated in policy 

Prohibited items: 
Check if entire package is PG or just a single item. Advise customer the reason and the item. If you are not clear why or which item is PG, check wtih Hub thruogh action express. Do check our Prohibited policy always. 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm