Subject: Re: Colocation - Switching to LIVECHAT tool
From: Pritish Nandi <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Ramananda Rama <[email-masked]>, Ashish Kumar <[email-masked]>, Rahul Kumar Koli <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>, deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 22 Aug 2017 06:32:34 +0530 (IST)

Team, 

We have migrated from Velaro to Live Chat software on Colocation so please "DO NOT USE VELARO" for accepting chats. You need to login to Live chat for accepting chats for Colocation. 

https://my.livechatinc.com 

USERNAME- [email-masked] (Please change & use accordingly) 
PASSWORD- Password which you have set for the account or default password as colo1234 

For sending lead- 

Once the chat is completed you need to go to Archives and select the chat you have completed and send the transcript to the appropriate department. 

From: "Subir Chakma" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Ashish Kumar" <[email-masked]>, "Ramananda Rama" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Rahul Kumar Koli" <[email-masked]> 
Sent: Monday, 17 July, 2017 17:42:41 
Subject: Colocation - Switching to LIVECHAT tool 

Dear all, 

Colocation chatting will be moved to Live Chat tool (anytime). So please familiarise yourself with it. 

Login has been created for all agents listed here except Rahul Koli (as he is on notice period already) 

The email address for all is your zimbra email with .colo extension. E.g 

pritish .colo @lsmindia.com (zimbra Id is [email-masked]) 

Password is colo1234 (please change it after you login) 

Canned response has been updated on the Livechat (learn how to use them) based on Freshdesk KB. 

@Priitish- Please review and advise if anything else is required to be updated. 

Best, 
_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm