Subject: Chat yesterday
From: Akihiko Yamamoto <[email-masked]>
To: Ritu Sehegal <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>
Date: Tue, 15 Aug 2017 06:37:17 +0530 (IST)

Hi Ritu, 

Hey please make sure that you understand what customer is asking and answer accordingly. 
In this chat customer is asking what is the game I have to enter to get 25$.(It a promotion stuff) 
Your answer is if your deposit 25$ then you can play with any game. 

This case customer got promotion email that when he enters game name then he will receive 25$. 
You should have first greeted the customer then asked him/her to provide their user ID. Then you can 
check up from the Back Office (RVP). If you don't see it you should ask for e-mail and inform him/her 
that you will get back to him later, and create a ticket for it. 
Thanks. 

Yama