Subject: US_PG - Change of procedure- URGENT
From: Subir Chakma <[email-masked]>
To: Ehab Hussien Abdelaal Qabeel <[email-masked]>, Monica Lodwal <[email-masked]>, Naveen Rawat <[email-masked]>, Nivesh Agarwal <[email-masked]>, Padma Lhamo <[email-masked]>, Rahul Kumar <[email-masked]>, Renu Goel <[email-masked]>, "Subir Chakma" <[email-masked]>, "Subodh Subodh. Roy" <[email-masked]>, "Sumit Gogia" <[email-masked]>, Upender Sharma <[email-masked]>, Vikram Saraswat <[email-masked]>
Date: Mon, 10 Jul 2017 21:20:14 +0530 (IST)

US_PG - Change of procedure- URGENT 

With immediate effect, all US PG issues should go to L3 under a separate queue L3- PG Issue 

L1 - Please escalate all 'Genuine' cases to L3 directly with a clear & complete summary note. For the cases where the items are completely PG, you must not escalate. We only escalate those cases wherein, we do not know why its PG, or which item is PG, or it should not have been PG etc... 

L2- Please clear the Ticket queue you have in IT issues and transfer all cases to L3- PG Issue 

Feel free to shout if anyone has any doubt 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm