Subject: ATTENTION BORDERLINX - EXTREMELY IMPORTANT
From: Subir Chakma <[email-masked]>
To: Ehab Hussien Abdelaal Qabeel <[email-masked]>, Monica Lodwal <[email-masked]>, Naveen Rawat <[email-masked]>, Nivesh Agarwal <[email-masked]>, Padma Lhamo <[email-masked]>, Rahul Kumar <[email-masked]>, Renu Goel <[email-masked]>, "Subir Chakma" <[email-masked]>, "Subodh Subodh. Roy" <[email-masked]>, "Sumit Gogia" <[email-masked]>, Upender Sharma <[email-masked]>, Vikram Saraswat <[email-masked]>
Date: Fri, 23 Jun 2017 13:52:06 +0530 (IST)

ATTENTION - EXTREMELY IMPORTANT 

With immediate effect below procedure have been adopted and full compliance required without exception. 

- PROHIBITED ITEMS (PG ITEMS): 
____________________________ 

- Do NOT send AE (hub) request for any Prohibited (PG) shipment with immediate effect. 

Request for genuine seller invoice and advise customer that we will review with concern team. Create a Zendesk ticket for all chats and reply to Emails with acknowledgement and forward all those cases to ME (Subir Queue) with a clear summary note with all necessary details and invoices. 

In the subject, follow a standard for easy identification: 

Borderlinx | 0000-0000 (replaced with cx suite) | Prohibited Item issue 

- CATEGORIZATION ISSUE (WRONG CATEGORY): 
__________________________________________ 

Do NOT send AE (hub) request for any Category change for a shipment with immediate effect. 

Request from customer the necessary seller Invoices and advise that the matter is under review and forward it to ME (Subir queue) 

In the subject, follow a standard for easy identification: 

Borderlinx | 0000-0000 (replaced with cx suite) | Categorization issue 

- VALUE CORRECTION REQUEST (PRICE AMENDMENT) : 
________________________________________________ 

Do NOT amend value for any shipment with immediate effect. 

Request the purchase invoice from customer and create a ticket for all cases on chats. Forward all cases to Vikram/Rahul/Gelna for approval. Advise all customers the request is being reviewed and will confirm through a followup email. If the customer insist on chat, put them on hold and try to get the approval while customer is on chat. 

Do NOT change value prior to approval from above seniors. 

- TECHNICAL ISSUES (IT PROBLEMS): 
________________________________ 

Do NOT send any direct email to IT team with immediate effect. 

All technical issue that customer report, or you encounter from your end, should have a Zendesk ticket. Request necessary details/proof like screenshot of error message or issues, invoice etc.. and with a summary note in details put it to IT Queue. 

Do NOT send email IT team directly. 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm