Subject: TRANSFER CHAT PROCEDURE- DOWNTIME/INTERNET ISSUES
From: Subir Chakma <[email-masked]>
To: Ehab Hussien Abdelaal Qabeel <[email-masked]>, Monica Lodwal <[email-masked]>, Naveen Rawat <[email-masked]>, Nivesh Agarwal <[email-masked]>, Padma Lhamo <[email-masked]>, Rahul Kumar <[email-masked]>, Renu Goel <[email-masked]>, "Subir Chakma" <[email-masked]>, "Subodh Subodh. Roy" <[email-masked]>, "Sumit Gogia" <[email-masked]>, Upender Sharma <[email-masked]>, Vikram Saraswat <[email-masked]>
Date: Thu, 22 Jun 2017 16:29:04 +0530 (IST)

TRANSFER CHAT PROCEDURE- DOWNTIME/INTERNET ISSUES 
________________________________________________________________ 

When a chat is transferred to you due to someone having Internet connection, you should NOT transfer the chat back to the earlier agent. 

Apologize for the disconnection and inconvenience and offer to assist him further. Simple. 

Incase the customer wants to speak with the earlier agent, do not deny, inform him in advance of the transfer, and then forward the chat. Do ensure the other agent is not busy on two chats etc... use common sense. 

There are macros to be used for chat transfer and they should be used all times. 

I will be very critical incase someone is not following the procedure going forward. 

Let me know if any one has any questions. 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm