Subject: Important highlights
From: Subir Chakma <[email-masked]>
To: "Subir Chakma" <[email-masked]>, Ehab Hussien Abdelaal Qabeel <[email-masked]>, Jyotika Baluni <[email-masked]>, Abdelrahman Saad <[email-masked]>, Sam Alsrore <[email-masked]>, Rahul Kumar <[email-masked]>, Rahul D <[email-masked]>, Rounak <[email-masked]>, Surya <[email-masked]>
Date: Wed, 21 Jun 2017 19:04:02 +0530 (IST)

FACEBOOK: 

Basicxx facebook has been integrated with Zendesk. As such, email personal message from customers on FB will be queued on Zendesk. Please see below screenshot as how you will know whether its from FB or direct. 

As all of you are working on Zendesk, some of the things you should while handling such tickets are: 

- Do NOT write your full name in your reply. The format you should use is given below: 

Regards, 
Basicxx Team/ <your initials> 

So, for Jyotika it will be " Basicxx Team/JB" and for Sam it will be "Basicxx Team/SA" 

- Do NOT use standard template. Its Facebook and it has its own language. Avoid using "Thanks for contacting Basicxx". Your note should be crisp, mature, and conversational. I do not want to see a note like "We are checking and will get back to you shortly". 

SIGNATURE: 

As multiple agents are using same ID of Rahul for Zendesk, I want your own "Name" in each of the email you are handling. This is to ensure we identify the person actually handling it. 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm