Subject: Re: Increase seat proposal
From: Subir Chakma <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Date: Wed, 14 Jun 2017 20:15:25 +0530 (IST)

Hello Sir, 

I am the only one handling their FB page and prompt response is not feasible when I am onto something else. 

Sumit want immediate response to the messages. 

I advised that we integrate with Zendesk so other team can work on them as well and he agreed. 

Please integrate basicxx FB with Zendesk again like before. 

Additionally, I am getting lot of messages on their account due to sales which is taking time. 

From: "Saurabh Dadu" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, June 14, 2017 7:55:20 PM 
Subject: Fwd: Increase seat proposal 

Sent from my iPhone 

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From: Sumit Dhand < [email-masked] > 
Date: 14 June 2017 at 7:43:06 PM IST 
To: Saurabh Dadu < [email-masked] > 
Subject: Re: Increase seat proposal 

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Saurabh you team TAT on Facebook replies is not adhered , infact lot of messages goes unanswered. Please look into it asap 

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On Jun 13, 2017, at 10:28 PM, Saurabh Dadu < [email-masked] > wrote: 

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Hi Sunit 

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What time do you want to speak on Thursday 

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Sent from my iPhone 

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On 13-Jun-2017, at 11:46 PM, Sumit Dhand < [email-masked] > wrote: 

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Let's talk about this on Thu , also proper set up is still pending 

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Sent from my iPhone 

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On Jun 13, 2017, at 10:10 PM, Saurabh Dadu < [email-masked] > wrote: 

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Hi Sumit 

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The cost would be same cost per seat as originally in the contract, however we will only have additional Arabic resources available after 25th June as the new batch arrives in India end of next week. 

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Sent from my iPhone 

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On 13-Jun-2017, at 9:54 PM, Sumit Dhand < [email-masked] > wrote: 

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18/7 

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3 Full Time 

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Sent from my iPhone 

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On Jun 13, 2017, at 8:13 PM, Saurabh Dadu < [email-masked] > wrote: 

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Hi Sumit 

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Currently you have one full time and one shared. Would you want 3 full time? What are the hours of support you would want? 

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Sent from my iPhone 

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On 13-Jun-2017, at 6:58 PM, Sumit Dhand < [email-masked] > wrote: 

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Saurabh 

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Send me proposal to increase call center seats to 3. 

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Thanks 

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Sumit 

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Sent from my iPhone 

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