Subject: Fwd: Transcript of 11 Apr 2017 16:42:11. Operator: Aaron. Visitor: Mary Grace Narvaez
From: Subir Chakma <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Harsh Srivastava <[email-masked]>
Date: Wed, 10 May 2017 15:46:44 +0530 (IST)

Team, 

Make sure that you do include all the important information regarding the chat in the summary notes when escalating to the client. Please read client feedback below. 

Regards 
Pritish 

Subject: Fwd: Transcript of 11 Apr 2017 16:42:11. Operator: Aaron. Visitor: Mary Grace Narvaez 
Hello, 

I’ve noticed of late that not all the pertinent information is making it to the notes, this lady said: 

"I want to travel the Italian Adriatic coast from 
Sicily to Lake Garda/Sirmione area." 

Which ended up in the lead form as 

Destinations: "Italian Adriatic coast" 

Given that Lake Garda, and Sicily, aren’t on the Adriatic, this is information that can get missed by our salespeople, unless they read all the chat transcripts, which they don’t always have time to do, 

Please can you ask your people to be more thorough in transferring the information? 

Thanks! 

Charles 

	

Chat transcript 

	
Name: Mary Grace Narvaez 

E-mail (optional): [email-masked] 

	
ref https://www.google.com/ 

		

	Aaron 	Tue, 04/11/17 04:42:11 pm UTC 	

	Hello! How may I help you? 	
Hi there Mary! 		

	Mary Grace Narvaez 	04:43:02 pm 	

	I want to travel the Italian Adriatic coast from 	
Sicily to Lake Garda/Sirmione area. 		

	Aaron 	04:44:15 pm 	

	Okay, may I know the number of people on trip? 		

	Mary Grace Narvaez 	04:44:21 pm 	

	I have areas of interest. 	
2 		

	Aaron 	04:44:50 pm 	

	Okay, what would be the dates of travel? 		

	Mary Grace Narvaez 	04:45:36 pm 	

	June 18th, 2017 to June 5th, 2017. 		

	Aaron 	04:46:01 pm 	

	Thanks Mary! I will pass on these details to our travel expert and ask them to give you a call. 	
Can I ask your contact number please? 		

	Mary Grace Narvaez 	04:46:17 pm 	

	July 1st, 2017 	
2017903799 		

	Aaron 	04:46:57 pm 	

	Thanks! What activities would you like to do on vacation ? 		

	Mary Grace Narvaez left the chat. 		04:49:21 pm 	

	Duration: 7m 10s 

	Chat started on: http://www.jaywaytra...ineraries/45/rome-jewels-of-adriatic/ 
	Referrer: http://www.jaywaytravel.com/tour/italy-croatia/?gclid=CPui7YfrnNMCFVQHhgodorMMmg 
	Visitor geolocation: Palm Beach Gardens, Florida, United States / 98.249.222.75 

				
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