Subject: RE: The outage
From: "Chantelle Russak" <[email-masked]>
To: "'Elitsa Todorova'" <[email-masked]>, "'Support Team'" <[email-masked]>
Date: Tue, 9 May 2017 16:55:47 +0300
List-Id: <scsupport.luckgenome.com>

Thank you 

From: Elitsa Todorova [mailto:[email-masked]] 
Sent: Tuesday, May 9, 2017 1:44 AM
To: Chantelle Russak <[email-masked]>; Support Team <[email-masked]>
Subject: Re: The outage

Hey,

She had already sent a ticket in #63545 and several others asking where our "24 hour support" was. 

She was given the same answer the other players who noticed the downtime were - we are sorry for the inconvenience, issues happen we do our best to fix them ASAP. 

I will send her a follow up to cover a bit more points, but we won't be compensating anything.

Thanks,
Elitsa

On Mon, May 8, 2017 at 8:52 PM, Chantelle Russak <[email-masked] <mailto:[email-masked]> > wrote:

Hi Elitsa, 

Can you please have support reach out to JoAnn 

See inboxed me and I would like the answered to be managed by support due to the issue . 

 

User id: 2559313

Thanks 

Chantelle 

 

-- 

Regards,

Elitsa Todorova
Support Team Lead

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