Subject: Re: New process allocation & Training
From: Subir Chakma <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Harsh Srivastava <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 9 May 2017 17:17:19 +0530 (IST)

Thank you for your time. 

As discussed this is a simple lead generation Live chat process only with minimal chat flow. 

Some important links: 

Testimonials- https://jaywaytravel.com/guest-feedback 
Itineraries - https://jaywaytravel.com/itineraries 
Escalation form- https://jaywaytravel.com/livechat 
For Travel Agents- https://jaywaytravel.com/travel-agents 
Guest Page Login- https://guests.jaywaytravel.com/ 
FAQ - https://jaywaytravel.com/faq 
About us- https://jaywaytravel.com/aboutus 
Contact page- https://jaywaytravel.com/contact 

Live Chat Login page: 
my.livechatinc.com 

Username- Your email address in format 
[email-masked] 
[email-masked] 
Password- Your own password. 

Task - Review minimum 20 previous chats of Aaron, Sylvia, David 

Tomorrow will do some test chats and complete Doha as well. 

From: "Subir Chakma" <[email-masked]> 
To: "Akihiko Yamamoto" <[email-masked]>, "Harsh Srivastava" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Monday, May 8, 2017 4:14:12 PM 
Subject: New process allocation & Training 

Hello both- 

Hope you are doing fine. 

We need both of you to give secondary backup for two small campaign we have. Both are Live chat 24/7 clients and are already being handled by other agents. The volume for both the accounts is minimal and lead generation only. 

Due to shortage in the resources in morning shift, we have decided to involve you in giving the required coverage. 

Training time: 3pm - 4pm IST 
Trainer: Subir 

Websites: 
(Pls review them both) 

http://rentacardoha.com/ 
https://jaywaytravel.com/ 

Thank you for your cooperation and interest! 

Best, 
_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm