Subject: DHL GB - True shipper details
From: Subir Chakma <[email-masked]>
To: Rahul Kumar <[email-masked]>
Date: Mon, 8 May 2017 14:29:41 +0530 (IST)

Hello 

In anycase, WE are the sender (the Exporter of Record). 

1. Please tell L1 to stop giving the merchant name and any information about it. 
2. I’ll provide you an official document stating we are the EOR. 

Best 
Helene 

Le vendredi 5 mai 2017 à 12:20, Katarina Mihalj a écrit : 

Hello Helene, 

https://borderlinx.zendesk.com/agent/tickets/201673769 
https://borderlinx.zendesk.com/agent/tickets/201682232 
https://borderlinx.zendesk.com/agent/tickets/201681875 

DHL GB informed us in many requests that shipments are on hold since they need True Shipper details, the actual sender. They are asking for seller details to release the shipments for further delivery. As we have many requests, above are a few examples, please advise what we can do to avoid further delays in future. Some are getting cleared but few are still on hold with denied parties. DHL has emailed us few time as well. As per them, only BLX shipments are getting held by Denied Parties for this same issue. They also sent a specific email #201679899 on this issue which was addressed by Subir. 

Thank you, 
Katarina 
_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm