Subject: New process regarding Indonesia
From: Subir Chakma <[email-masked]>
To: Ahmed Samir <[email-masked]>, Amit Kachhap <[email-masked]>, Ehab Hussien Abdelaal Qabeel <[email-masked]>, Mohammed Asraf <[email-masked]>, Moustafa Alaa <[email-masked]>, Padma Lhamo <[email-masked]>, Probina Chakma <[email-masked]>, Rahul Kumar <[email-masked]>, Renu Goel <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, Upender Sharma <[email-masked]>, Vikram Saraswat <[email-masked]>
Date: Fri, 5 May 2017 19:34:58 +0530 (IST)

Hello 

As we have a lot of fraud in Indonesia, we activate the ‘Know your customer’ feature for the member-group BX-ID . 

This means that: 

•Customer cannot access SR page unless they are approved by L3 
•Instead, customer gets a message (see below) asking them to send documents to [email-masked] 

To validate a customer, you have to connect to CS, and change the “member_status_id" from X to ‘ ‘, after having reviewed the docs sent 

Note: Canned Response will be prepared for the same and updated on Live chat & Zendesk. 

____________________ 

Full message is: 

Thank you for being our new valued customer. For your protection, as part of an ongoing effort to prevent fraud, please send to [email-masked] a viewable of your: 
Government-issued photo ID document, 
evidence of address document, 
a scanned copy of the front of the credit card (cover part of the digits but leave the last 4 in view) or the account (email address) if the payment method is PayPal. 
If all required documentation is not provided, we may be unable to activate your account. 

The security team 

Let me know if you have further question. 

Best 
Helene 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm