Subject: Re: Abandoned calls on Snap Rentals
From: Subir Chakma <[email-masked]>
To: Renu Goel <[email-masked]>, Padma Lhamo <[email-masked]>, Kaushal Singh <[email-masked]>, Jyotika <[email-masked]>, Amit Kachhap <[email-masked]>
Cc: admin <[email-masked]>
Date: Mon, 24 Apr 2017 14:04:35 +0530 (IST)

Dear guys, 

In addition to my previous email, please ensure someone is always logged into Live chats for Snaprentals and is handed over to next agent at end of your shift. It should never be offline. Thanks 

Best. 

From: "Subir Chakma" <[email-masked]> 
To: "Renu Goel" <[email-masked]>, "Padma Lhamo" <[email-masked]>, "Kaushal Singh" <[email-masked]>, "Jyotika" <[email-masked]>, "Amit Kachhap" <[email-masked]> 
Cc: "admin" <[email-masked]> 
Sent: Saturday, April 22, 2017 4:17:27 PM 
Subject: Abandoned calls on Snap Rentals 

Dear guys, 

Please find the report requested for abandoned calls including the total calls we successfully handled. Indeed a great job looking at the numbers especially when you all are onto multiple task simultaneously. 

However, we all understand the sensitivity of abandoning calls specially for low traffic account like Snap Rentals as our SLA with them is to successfully manage all calls. 

The roster has been prepared to have someone in the shift always. Incase you take your break and you are the only agent in the shift, please assign someone to attend to the calls, note down the phone number and arrange a call back. 

There is no agent from Philippines currently. It's all you only. 

Should there be any issue while managing the calls, increase in abandonment due to certain issues, do notify us immediately. We are there to assist any way we can. 

Keep up the good work. Thanks 

Best, 
_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm