Subject: Acknowledgement is important
From: Subir Chakma <[email-masked]>
To: Ahmed Samir <[email-masked]>, Amit Kachhap <[email-masked]>, Ehab Hussien Abdelaal Qabeel <[email-masked]>, Mohammed Waleed Ibrahim <[email-masked]>, Mohammed Asraf <[email-masked]>, Moustafa Alaa <[email-masked]>, Probina Chakma <[email-masked]>, Rahul Kumar <[email-masked]>, Renu Goel <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, Upender Sharma <[email-masked]>, Vikram Saraswat <[email-masked]>
Date: Sun, 12 Mar 2017 15:10:06 +0530 (IST)

Dear all, 

Even if you need to escalate the ticket to another department, or do not know what to reply. 

Please send a general acknowledgement email so that customer is aware that we have received the ticket and someone will get back to him soon. 

I have added to CRs on Zendesk which you should use going forward. 

Acknowledgement - Complaint 

Dear {{ticket.requester.first_name}}, 

We received your complaint, and our customer service team is now looking into the issue. Thank you for bringing this matter to our attention. 

Within 24 hours we will provide a more substantive response to your problem and a suitable solution. 

We the delay, if any, due to the weekend as our Hubs and main departments remain closed. Thank you for shopping through Borderlinx.com. 

Best regards, 

Acknowledgement - General 

Dear {{ticket.requester.first_name}}, 

Thank you for contacting Borderlinx Customer Service. We received your email, and the relevant department will review and within 24 hours will provide a more substantive response to your problem and a suitable solution. 

We the delay, if any, due to the weekend as our Hubs and main departments remain closed.Thank you for shopping through Borderlinx.com. 

Best regards, 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm