Subject: Feedback Ticket - 201667470
From: Subir Chakma <[email-masked]>
To: Amit Kachhap <[email-masked]>
Cc: Vikram Saraswat <[email-masked]>
Date: Thu, 9 Mar 2017 19:53:26 +0530 (IST)

When the item is already in transit for delivery to final destination country, it cannot be considered under domestic returns. 

It is DHL issue and if it has to return, it will be under RTO policy which is completely different then domestic return. 

As such, the email sent to this customer with domestic return procedure and policy was incorrect. 

Pls note this for future reference 
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Lorna Joannes [email-masked] Hello! My package arrived in Thailand but the customs wanted to return it back to the sender. They do not allow supplements to come in. DHL is going to send it back to you, kindly receive it. I wanted to make sure I can still get my package. 
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Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm