Subject: Feedback - DSAT
From: Subir Chakma <[email-masked]>
To: Upender Sharma <[email-masked]>
Date: Fri, 3 Mar 2017 21:54:27 +0530 (IST)

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Name: anusha singh 

E-mail: [email-masked] 

Borderlinx Suite Number (e.g: 1234-5678) 1501-4207 

What is your question? what to fill in billing address?? 
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Upender 

Hello. How may I help you? 

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anusha singh 

what do i fill in the billing adress?? 

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i have filled in the borderlinx adress for shipping 

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now do i fill d same for billing? 

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Upender 

Billing address in which web site ? - A better sentence should be like- May I know if you are trying to release the items from Borderlinx account, or you are trying to shop on merchant website? (the more clearly you ask, the more specific response you will get) 

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anusha singh 

urban decay 

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while checking out after shopping 

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i hav filled the borderlinx adress 

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now iv to fill in d shipping adress 

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wat to do 

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Upender 

At merchant website you need to fill the Borderlinx HUB address - The sentence was not clear leading to the unnecessary conversation you had. If you had explained like - When you checkout on the merchant website, the delivery address should be that of Borderlinx hub address we provided you with, and the billing address should be your own credit card address of your country. 

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And at borderlinx website you need to update your delivery address - This is unnecessary. No needed. Customer is not either taking about checkout on Borderlinx website, or has any confusion. You should avoid such unnecessary information which create more confusion. 

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anusha singh 

wat to fill in billing 

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pls don talk in technical terms i do not understand merchant and hub 

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Upender 

The card billing address you will be using to release the shipment- Again sentence is not clear. Also, more confusing because you stated "to release the shipmen". Definitely customer is not trying to release shipment. He is trying to purchase on seller website. 

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anusha singh 

i hav to give the same adress for shipping and billing or shud i give the borderlinx adress for shipping and own adress for billing 

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wat is card billing adress 

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u r n indian na? 

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Upender 

Please let me know are you in merchant website - Customer has provided you with merchant name. You should be able to find out the website. its stupid like the customer say its Amazon and then you ask him to give you website link. Urban Decay is very well known seller. You ignored his last query as well about Indian or not 

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anusha singh 

i m also indian 

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wat is merchant website 

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Upender 

[email-masked] 

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anusha singh 

i m on urban decay 

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Upender 

Please let me know are you in merchant website 

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then please give the Borderlinx address 

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anusha singh 

y r u giving email id 

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Upender 

No that was by mistake 

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anusha singh 

for shipping and billing both? 

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Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm