Subject: DHL MENA - Service to Middle East Countries
From: Subir Chakma <[email-masked]>
To: "Ahmed Magdy" <[email-masked]>, Ahmed Samir <[email-masked]>, Amit Kachhap <[email-masked]>, " Anand babu" <[email-masked]>, Mohammed Waleed Ibrahim <[email-masked]>, Moustafa Alaa <[email-masked]>, Probina Chakma <[email-masked]>, Rahul Kumar <[email-masked]>, Renu Goel <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, Upender Sharma <[email-masked]>, Vikram Saraswat <[email-masked]>
Date: Fri, 17 Feb 2017 17:14:48 +0530 (IST)

DHL MENA - Service to Middle East Countries 

The new service DHL MENA is LIVE from today. 

A new service has been launched in all of Middle East. It is very similar to DHL Lebanon. Some of the features of the new services are- 
o It’s a collaboration between DHL & Borderlinx 
o All customers will receive all 4 Hubs 
o Borderlinx name/brand will not be mentioned anywhere- not in Hub address they will get, or email commutation, service promotion etc... 
o The hub address given to DHL MENA customers wills slightly different. It will not mention Borderlinx anywhere. It will be addressed to DHL MENA. So shipments coming in can be easily filtered. 
o Outbound is auto-ship, meaning, all the shipments will be automatically shipped out by the system. Which means, customer don't need to release it, or will get a chance to consolidate. 
o All outbound shipments will routed to Bahrain- from where it will be further sorted and redistributed by DHL to respective countries. 
o Paper works & customs clearance will be handled by DHL- Borderlinx will not be involved 
o Customer support will be by DHL- Customer will not know it’s from Borderlinx 
o The system will work behind the scene and it should not impact our standard customer service as the customers will never contact us, or DHL. 

Implications- 

 The pricing will be better by DHL and expect most of the customers shifting to the new DHL MENA service 
 The standard Borderlinx service will run parallel for some time now and we expect it to discontinue in future. 
 DHL LB will run parallel as well but may change in coming days. 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm