Subject: Basicxx Zendesk
From: Subir Chakma <[email-masked]>
To: Md Kashif Iqubal <[email-masked]>
Cc: [email-masked]
Date: Thu, 9 Feb 2017 15:23:16 +0530 (IST)

Delivery courier within KSA 
http://www.smsaexpress.com/TrackingNumber.html 
Delivery fee is SAR13 

Delivery courier within UAE 
http://www.tcscouriers.com/ae/Tracking/Default.aspx?TrackBy=ReferenceNumber 
Delivery fee is AED 15 

Warehouse - KSA, (Riyadh) 

You can track from our website link as well for KSA (NOT for UAE) 

https://basicxx.com/ue/trackorder 

Store locator 
https://basicxx.com/ue/storelocator 

We have stores Only in KSA. No physical stores in UAE 

Our support is ONLY for online website. If a customer wants help on an issue purchase from physical store, they must visit the store there. 
Inventory is not same with Physical stores. They must visit the stores to check the collections there. 

Welcome coupon code 
SAR 300 

__________________ 

Escalations point of contact 

Order status- Dhirendra Singh [email-masked], CC [email-masked], [email-masked] 

Return - Dhirendra Singh [email-masked] , CC [email-masked], [email-masked] 

Cancellation - Abid [email-masked], CC Jithesh Ramachandran [email-masked], [email-masked] 

Refund - - Abid [email-masked], CC Jithesh Ramachandran [email-masked], [email-masked] 

Technical issue - Abid [email-masked], CC Jithesh Ramachandran [email-masked], [email-masked] 

Welcome Coupon Codes issue (Do NOT give code manually) - Shaden Jamal [email-masked], CC [email-masked] (edited) 

________________________________ 

Keep below points in mind when sending emails to client- 

Cancellation- mention the reason why the customer wants to cancel. 

Returns- Always mention the Reason and SKU of the items customer wants to return. 

Store credit/Refund- Please mention the amount they need to process and for what reason- Did the customer return items, or his order is cancelled etc.. 

______________________ 

Welcome Coupon Codes 

Dear All, 

We've had a few customers complaining that they've signed up to our website (first time user) and still haven't received their Welcome Coupon Codes. 

Can you please ask the customer to check their "Promotions" or "Spam" folders in their e-mail, and if they still can't find it then e-mail me and we'll check it out. 

Do NOT give the coupon codes manually now. 

You can use below standard Template- 

We regret to know that you did not receive the 'welcome coupon codes'. Do ensure you check the mailbox of your registered email address. If you cannot find the email from Basicxx, could you also check your 'Promotions' or 'Spam' folders in your email. 

If you are unable to find the email at all, please let us know and we will recheck for any technical issue as why you didn't get it. Don't forget to confirm the registered email address as well. 

Apologies for the inconvenience. 

Regards 

_____________________________ 

Our current store locations are: 

#RIYADH: 

1. Basicxx Riyadh Gallery Mall, Riyadh: 1st Floor, beside Hyper Panda. Easy access from Gate No. 5, Khurais Road, Riyadh - Exit 28, next to YAMAHA boats showroom, Opp. to Mercedes car showroom. 

2. Al Othaim Mall, Riyadh - Rabwa , Exit 14, 2nd Floor, Easy access from Gate No 2. 

3. Sultana Plaza, Badia, Riyadh - Madhina Road - Sultana street crossing, beside Hyper Panda. 

#DHAMMAM: 

1. Mall of Dhahran, Dammam - Easy access from Gate No. 13 and Gate No. 3, Next to Hamleys Toys. 

#JEDDAH: 

1. Aziz Mall, Jeddah - Al Safa road , Prince Majed district, 1st Floor, Next to Hyper Panda. 

2. Al Salaam Mall, Jeddah - Al Jameaa district, intersection of Prince Majed street, opposite Andalus Mall. 

3. Event Mall, Jeddah - Prince Fawwas , Makkah Road. 

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Welcome coupon 

Dear Customer, 

Thank you for contacting us. 

Please find below the Promotion codes you can use on your first purchase. 

Total value of the all the promo codes is SAR/AED 300. This is given to newly Registered Customers ONLY. 

B100 - Minimum order value has to be 250 or more (1 coupon of 100). 
B50 - Minimum order value has to be 150 or more (3 coupon of 50). 
B25 - Minimum order value has to be 75 or more (2 coupon of 25). 

Please feel free to contact us anytime at Phone number (Toll free number): 920007580 or send an Email at :[email-masked] 

If we could be of any further assistance, please do not hesitate to contact us. 

Regards, 

--------------- 

Basicxx Zendesk- 
https://basicxxhelp.zendesk.com 
Username- ahmedsamir 
Password- asdasd (edited) 

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Magento (Admin) 
https://basicxx.com/xxiyaklivebasic78xjrl/ 
Username: [email-masked] 
Password: cc1@123 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm