Subject: Claims- Loss or Damage claims against Hub in USA
From: Subir Chakma <[email-masked]>
To: "Abdelrehman Gomla . Osman Yossef" <[email-masked]>, "Ahmed Magdy" <[email-masked]>, ali alassang <[email-masked]>, " Anand babu" <[email-masked]>, Gelna Genosolango <[email-masked]>, Mohammed Waleed Ibrahim <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Kishan Kumar <[email-masked]>, Majed Alkanad <[email-masked]>, Mikhail Subbotin <[email-masked]>, "Mohamed El-Deeb" <[email-masked]>, Probina Chakma <[email-masked]>, Rahul Kumar <[email-masked]>, Renu Goel <[email-masked]>, "Subir Chakma" <subir
Date: Wed, 25 Jan 2017 19:54:09 +0530 (IST)

January 25, 2017 

Claims- Loss or Damage claims against Hub in USA 

We have introduced a new policy to file a DHL loss/damage claim against a shipment if it is lost by the Hub team in the USA warehouse. 

Examples of situations which are eligible for such claims- 

    * Shipment is showing delivered and signed for by- Hub cannot locate it 
    * Shipment is updated to customers account- Hub cannot locate it to process a request to ship/return/dispose etc… 
    * Shipment is paid and released by customer but hub cannot locate it to ship it out. 

Please follow up with warehouse normally as you do. 

Claim period and settlement time 

Claim settlement will take 30 days after filing it. You should follow up with reminders if the Hub is delaying the outcome. We can file a claim only within 30 days from date of delivery. In case the hub is taking too long, escalate those cases to Hub. 

How to file a loss/damage claim against warehouse- 

Once the Hub confirms the FINAL outcome of Loss or Damage of an item at the warehouse, please escalate the ticket to Claim Queue with a proper note. 

Documents required from customer- 

Seller invoice, tracking number which can be trace online 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm