Subject: Changes in Action Express - PG Reason
From: Subir Chakma <[email-masked]>
To: "Abdelrehman Gomla . Osman Yossef" <[email-masked]>, "Ahmed Magdy" <[email-masked]>, ali alassang <[email-masked]>, " Anand babu" <[email-masked]>, Gelna Genosolango <[email-masked]>, Mohammed Waleed Ibrahim <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Kishan Kumar <[email-masked]>, Majed Alkanad <[email-masked]>, Mikhail Subbotin <[email-masked]>, "Mohamed El-Deeb" <[email-masked]>, Probina Chakma <[email-masked]>, Rahul Kumar <[email-masked]>, Renu Goel <[email-masked]>, "Subir Chakma" <subir
Date: Wed, 25 Jan 2017 17:35:19 +0530 (IST)

Dear All, 

We have made some changes in Action Express under PG request. 

We have added a new option- 'PG Request Reason' 

In the drop down list, you will see two choices- 

#PG - Category change because of IT issue 
#Normal PG request 

Examples of PG due to IT issue are- Notebook (writing copy) being prohibited when customer tries to release it. In CS you will find red alert. This type of PG is not because item is restricted but due to our system labelling it as PG, whereas item is okay and normally we ship such items by changing the category of the item. 

Example of Normal PG request is Battery, Perfume in US, Adhesive, Guns etc.. which are directly prohibited by policy.. 

You need to select the appropriate reason for your PG request when you escalate to Hub on a shipment shipment. 

Please choose it wisely. 

If you have any confusion in decision what the reason would be- check with a senior/supervisor. Don't select randomly as it would affect our reporting. 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: +91 120 4332621, Ext: 2 3 
Mob: +91 9716481117 
Skype: subirlsm