Subject: Re: HFL- urgent
From: Hashim Ahmad Hakeem <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ankur Saxena <[email-masked]>, "Pritish Nandi[LSM]" <[email-masked]>, Subir Chakma <[email-masked]>
Date: Fri, 20 Jan 2017 13:55:01 +0530 (IST)

Understood Sir.

Thank you.
Hashim

----- Original Message -----
From: "Saurabh Dadu" <[email-masked]>
To: "Ankur Saxena" <[email-masked]>, [email-masked]
Cc: "Pritish Nandi[LSM]" <[email-masked]>, "Subir Chakma" <[email-masked]>
Sent: Friday, January 20, 2017 4:00:16 AM
Subject: HFL- urgent

Hi Ankur/ Hashim,

HFL client just emailed saying that he is very very unhappy with the support and is considering removing the support. This must not happen. When you two are in the shift, only you two ( avoid harshit) should attend to all the mails, chats and calls for HFL. Also, you both need to proper training for HFL for all - Kaushal, Rohit, Yama and Vikas. After doing the training, do lot of mock calls to make sure they really understand the process. This is super urgent and cannot be ignored at any cost. Please acknowledge. 

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