Subject: Re: Re training questions
From: Subir Chakma <[email-masked]>
To: Probina Chakma <[email-masked]>
Date: Sat, 7 Jan 2017 13:46:14 +0530 (IST)

From: "Probina Chakma" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, September 21, 2016 4:57:26 PM 
Subject: Re training questions 

1.How to calculate volumetric weight? 

2.POD full form? It means -Proof of delivery, however, in our system POD is the reference no. for the shipment from DHL. Every order has a POD number. 

3.How to allocate the shipment? 

- 

4.When can concierge order place 
- 

5.Can Hongkong HUB & Germany HUB provide parcel snap? 

- Read this http://www.borderlinx.com/en/pages/parcelsnap 

Its available from Germany (all packages) and UK (50 percent shipments only). Not available from US and HK. 

6.We cannot repack more than one time right? 

- You should never send request for repack if hub claim they have repacked already. We dont know the physical package so its easy to say but not all packages can be repacked. Incase you see that the dims/weights cannot be true, then you may seek more clarification. 

7.If the customer find PG from his/her side and showing IN in our side. To whom we have escalate? 
- A shipment will be PG in CS and Cx account, it means the shipment is completely PG to all countries. 
However, some items are PG to some countries but not all. All such shipments will be in IN status but PG when customer checkout. 

You should check what makes the shipment PG. There are certain items which are restricted and as such cannot be shipped. 
But there are other items which can be shipped but system is not letting the customer ship. In that case you may check with Hub if they can change the category of the item e.g Nail care product to Beauty product etc.. You cannot change the category completely as it will be illegal.