Subject: FW: [Basicxx] Re: 200006850 Return
From: "Thameem" <[email-masked]>
To: "'subir'" <[email-masked]>, "'subir'" <[email-masked]>
Cc: "Mushtaque M" <[email-masked]>
Date: Mon, 26 Dec 2016 17:58:15 +0300

Dear Subir, 

We got the confirmation that our request was relayed to whole team, why then still such emails are being sent to customers. 

Please investigate and bridge the gaps. 

 

Regards

Thameemul Ansari

Logistics Executive

Tel

: +966 112078490 Ext - 720

Mobile

: +966 542078134

Email

:  [email-masked] <mailto:[email-masked]> 

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

:  <http://www.basicxx.com/> www.basicxx.com

Together Everyone Achieves More

 

From: Mohamed El-Deeb (Basicxx) [mailto:[email-masked]] 
Sent: Sunday, December 25, 2016 11:09 AM
To: Thameemul Ansari <[email-masked]>
Subject: [Basicxx] Re: 200006850 Return

##- Please type your reply above this line -##

Your request (6284) has been updated. To add additional comments, reply to this email.

  <http://www.gravatar.com/avatar/7694bb0d520a3299f57a72b6693ecc42?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Mohamed El-Deeb (Basicxx) 

Dec 25, 03:09 EST 

Dear Mohammed,

Thanks for reaching out, Please share the following details:

Name on your card : 
BIN number : ( first digits of the card ) 
Type of the card : ( debit or credit / visa or master ) 
Bank's name :

If you have any further questions please let us know.

Regards, 
Deeba

Best Regards,

Customer Service Specialist
Basicxx.com

  <http://www.gravatar.com/avatar/0b0be2996ef2541b80538be2ef049c6b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Thameemul Ansari 

Dec 12, 03:53 EST 

Dear Support Team,

We will inform SMSA accordingly. They will arrange return pick up from customer Doorstep.

Regards

Thameemul Ansari

Logistics Executive

Tel

: +966 112078490 Ext - 720

Mobile

: +966 542078134

Email

: [email-masked] <mailto:[email-masked]> 

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com <http://www.basicxx.com>  (http://www.basicxx.com/)

Together Everyone Achieves More

Attachment(s)
image001.jpg <https://basicxxhelp.zendesk.com/attachments/token/hRb75Pj7KRkh1u6dn6ETsSQnu/?name=image001.jpg> 
image002.jpg <https://basicxxhelp.zendesk.com/attachments/token/deqb5z9BG27MS1H53f2ZvCZOL/?name=image002.jpg> 

  <http://www.gravatar.com/avatar/7694bb0d520a3299f57a72b6693ecc42?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g> 

Mohamed El-Deeb (Basicxx) 

Dec 12, 03:28 EST 

Dear Team,

This customer wants to return these items because it doesn't fit him,
SKU: 1070000020367
SKU: 1070000026095
SKU: 1070000025678

Regards,
Deeba

This email is a service from Basicxx. Delivered by  <https://www.zendesk.com/product/tour/?utm_campaign=text&utm_content=Basicxx&utm_medium=poweredbyzendesk&utm_source=email-notification> Zendesk 

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Subject: Re: [Basicxx] Re: 1400005759 return full shipment
From: "Subir Chakma" <[email-masked]>
To: "Thameem" <[email-masked]>
Cc: "Mushtaque M" <[email-masked]>, "'subir'" <[email-masked]>, "Saurabh Dadu" <[email-masked]>
Date: Wed, 21 Dec 2016 16:38:02 +0300

Hello Thameem,

I'll have a talk with the team here to emphasize on the point you
highlighted. Will ensure the team does their best to raise minimal direct
refunds. Appreciate the feedback. Thanks

Regards,
Subir Chakma

  _____  

From: Thameem <[email-masked]>
Sent: Wednesday, December 21, 2016 6:24 PM
To: 'Basicxx'
Cc: Mushtaque M; Subir Chakma; 'subir'; Saurabh Dadu
Subject: RE: [Basicxx] Re: 1400005759 return full shipment 

Dear Ahmed / Mohammed, 

Kindly inform why the customer is returning the whole shipment, also note we
can transfer or refund as store credit. 

Refund into customers account please keep it as the last option if it is
unavoidable & only for those customers who need only his money back and is
fighting for it, We expect customer service team at Live Sales Man to
convince customer to use store credit and come back to shop on our website
again. 

RIC : Mr. Subir / Mr. Saurabh                      Kindly educate team
accordingly and do the needful to avoid paying back to customer on bank
account. 

Regards

Thameemul Ansari

Logistics Executive

Tel

: +966 112078490 Ext - 720

Mobile

: +966 542078134

Email

:   <mailto:[email-masked]> [email-masked]

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

:  <http://www.basicxx.com/> www.basicxx.com

Together Everyone Achieves More

 

From: Mohammed Ibrahim (Basicxx) [mailto:[email-masked]] 
Sent: Wednesday, December 21, 2016 10:37 AM
To: Thameemul Ansari <[email-masked]>
Subject: [Basicxx] Re: 1400005759 return full shipment

##- Please type your reply above this line -##

Your request (6367) has been updated. To add additional comments, reply to
this email.

 
<http://www.gravatar.com/avatar/0b486ac6c54662e533591b54bf08d265?size=40&def
ault=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pn
g&r=g> 

Mohammed Ibrahim (Basicxx) 

Dec 21, 02:36 EST 

Dear Team

That is customer bank account information 
Name on your card : Mohammad Yahya Othman Ibrahim. ( ???? ???? ?????
???????) 
BIN number : ( first digits of the card ) 
Type of the card : ( debit or credit / visa or master ) 
Bank's name : SA80 8000 0301 6080 1012 6833

IBAN: Al Rajhi Bank

BANK A/C: 
BANK'S LOCATION;

Regards 
Ahmed

 
<http://www.gravatar.com/avatar/0b486ac6c54662e533591b54bf08d265?size=40&def
ault=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pn
g&r=g> 

Mohammed Ibrahim (Basicxx) 

Dec 20, 02:10 EST 

Dear team,

As per call from customer he infomred us that he wants to return WHOLE
shipment ,
And refund the amount to his BANK ACCOUNT,

Regards,
Mohammed

This email is a service from Basicxx. Delivered by
<https://www.zendesk.com/product/tour/?utm_campaign=text&utm_content=Basicxx
&utm_medium=poweredbyzendesk&utm_source=email-notification> Zendesk 

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