Subject: Ref: Morning shift mismanagement
From: Venkataramana Dova <[email-masked]>
To: "Sumit Gogia" <[email-masked]>, Rahul Kumar <[email-masked]>, Probina Chakma <[email-masked]>, "Eman Sharafeldein" <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Fri, 4 Nov 2016 13:16:22 +0530 (IST)

Dear All, 

I have received a stinker email from the management with regards to mismanagement of breaks and people not seen on their seats during the morning shift. 

Hence, all the breaks have to be registered in the slack and have to be adhered to. As a policy we can have 3 breaks...2 breaks each of 15 mins and 1 break on 30 mins for lunch/dinner. 
Any other extra time should be authorized by the shift supervisor and updated in the daily report in Zimbra. 
Probina's break will be backed up by Sumit and Eman's break by Rahul. All the agents have to be online and take chats and minimum 30 tickets will be assigned (irrespective of the previous day's open tickets).No deviation will be entertained. 
For any clarifications, please contact me. 

T & R 

Venky Dova