Subject: Urgent! Shift and Process Hand Over
From: Pritish Nandi <[email-masked]>
To: india <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Subir Chakma <[email-masked]>
Date: Tue, 1 Nov 2016 23:03:24 +0530 (IST)

Team, 

I have been receiving many complaints regarding shift handover and your login time (specially people who handle chat process) that you login late or the agent in the previous shift does not handover all processes. Sometimes we just assume that the next shift would automatically take over the processes. This is absolutely wrong. 

With immediate effect you need to hand over the processes to the next shift and make sure that they are logged in before you logout. You would not leave the office premises until the handover is done successfully. Also the next shift would make sure that they are logged in and online 5 mins before there shift starts. How you manage this is entirely upon you however this needs to be followed without fail. Please understand that the client is not bothered how we manage it here however they want people to be logged in to there processes which the pay for. We get emails from client complaints almost everyday now and this needs to stop. We work as a team in this organisation and help our peer and colleagues. You need to have an understanding within yourself to manage this and also you have to keep your supervisors in loop. This goes for all shifts and should not be defaulted. 

If any confusions please come and talk to me in person. 

R egards, 
Pritish Nandi