Subject: Borderlinx Training
From: Subir Chakma <[email-masked]>
To: " Hashim Ahmad . Hakeem" <[email-masked]>, ali alassang <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kamakhya Prasad . Tripathi" <[email-masked]>
Date: Mon, 10 Oct 2016 17:18:47 +0530 (IST)

Economy service from German Hub to European countries 

In addition to DHL service which is DDU from German Hub, we also provide a cheaper option called Economy service. 

Please read the below link to know the details of the service 

http://www.borderlinx.com/en/pages/new-economy-service-europe-russia 

Economy service from US Hub to Singapore, Australia & Brazil 

In addition to DHL service, we also provide a cheaper option called Economy service to these 3 countries- Singapore, Australia and Brazil. The service may slightly vary from each country- you can go to the country page and get the economy page for each country. 

This is also different then economy service we offer from German Hub to EU countries. 

Please read the below link to know the details of the service 

http://www.borderlinx.com/SG/en/pages/new-economy-service-singapore/ 
http://www.borderlinx.com/en/pages/new-economy-service-australia 

Online Cost Calculator 

Learn how to use it, see the rates from different Hubs to different countries etc.. Specially check the item categories etc.. 

http://www.borderlinx.com/en/shipping-cost-calculator 

FAQs 

Most important that you go through the common queries and their answers. 

http://www.borderlinx.com/en/pages/customer-services 

Benefits of using our Borderlinx service 

http://www.borderlinx.com/en/pages/benefits 

How Borderlinx works 

Very important you know how the service work. Though we discussed it, but review it once again. 

http://www.borderlinx.com/en/pages/how-it-works 

Consolidation service 

Its a vital service at Borderlinx. You need to understand how customer can avail and benefit 

http://www.borderlinx.com/en/pages/consolidate-shipments 

Repacking Service 

Its free but has lot of condition, so its important you understand what can be repacked and what cannot. How its done. 

http://www.borderlinx.com/en/pages/repacking-service 

Concierge Service 

This is an add on service and very useful for those sellers who don't accept outside payment. Only from US and UK. Not available from HK/Germany. There is a separate team who work on the orders. Your role is to answer basic queries and guide them properly. 

http://www.borderlinx.com/en/pages/our-exclusive-concierge-service 

Safetylinx Insurance 

Must for high value shipment, only good selling points for those customers who has doubts on our services. 

Not available for Economy shipping. 

http://www.borderlinx.com/en/pages/faq/what-is-safetylinx 

B2B program 

Borderlinx has a B2B program to recommend if anyone is looking for. Any support on this is handled directly by client. 

http://www.borderlinx.com/en/business-programs 

Prohibition Policy 

Majority of issues will be surrounding whether an item can ship or not, or why an item purchased is updated as prohibited. You must have a very clear understanding what shape our policy at Borderlinx- Airlines regulation (IATA) due to being dangerous or Hazardous, and due to Import/Export policy 

http://www.borderlinx.com/en/pages/faq/prohibited 

Domestic Return policy 

Customer may want to return an item due to high shipping cost or because it is prohibited. Please know our domestic return policy here. Check the fee's and procedure. Also familiarize yourself with the return forms 

http://www.borderlinx.com/en/pages/faq/exchange-items 

DHL LB - Easyshop Service 

Its a very different service and you can read more details about it on Freshdesk 

Russia Service 

It has unique service as well. Only US Hub available. Their shipment do not go through DHL, but through any third party called Asendia 

Regards