From: "Subir Chakma" <[email-masked]>
To: Betty <[email-masked]>, Dhananjay <[email-masked]>, Sami <[email-masked]>, Ahlem Banaouas <[email-masked]>, Ankush Kumar <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Jaspal singh" <[email-masked]>, Kelsey 01 <[email-masked]>, Kishan Kumar <[email-masked]>, Majed Alkanad <[email-masked]>, Pankaj Singh <[email-masked]>, Probina Chakma <[email-masked]>, Rahul Kumar <[email-masked]>, Shradha Tara Chatterjee <[email-masked]>, "Subir Chakma" <[email-masked]>, Suhrid Barai <[email-masked]>, "Sumit Gogia" <sum
Date: Tue, 13 Sep 2016 16:52:39 +0530 (IST)

This is a known issue. Though customer is NOT registered with us, they are getting SPAM emails and they don't get to unsubscribe. 

This emails are not from Borderlinx and sent by scrupulous persons , not related to Blx in anyway. 

If you look at the screenshot, it is linked to a particular Suite number the scammer is using and customer believe its from BLX which is not correct. 

There is a template for you to use to reply to customer in this case. 

"SPAM EMAIL 

Dear ___________ 

Unfortunately, you seem to be the target of a scam that has nothing to do with Borderlinx. Borderlinx has not sent any emails to you. 
We have discovered that spam is being sent to a number of people by one or more individuals or entities who are wrongly and dishonestly using a Borderlinx tag line and a Borderlinx return address – obviously in an attempt to hide their identity. 
We sympathize with your reaction to the unwanted emails. Thank you for sending us the sender’s email address; that will enable us to investigate and hopefully take action to stop the spam. 
The only action we can think of at this time is for you to flag the email address(s) of the sender(s) of these spam messages as “junk mail” – then they should go into your spam folder. 
For the record, Borderlinx does not send spam to anyone. We send email only to our customers who have established Borderlinx accounts and have affirmatively opted in to receive promotional mailings. They can opt out at any time. 
Best regards," 

Regards