Subject: Fwd: RETURN- urgent 0734-5340
From: Jaspal singh <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 1 Sep 2016 00:02:43 +0530 (IST)

Hi Sir, 

This shipment is still not updated in Cx account which is returned to Warehouse under SF tracking no.: 856428114215. Jess and Andy were instructed to update it in account and accordingly we will advise Cx. Though no such updates found in account yet. Please refer and advise 

Regards 
Jaspal s 

From: "jaspal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, August 31, 2016 11:29:45 PM 
Subject: Fw: RETURN- urgent 0734-5340 

Hi Sir, 

As this shipment 7183187 already returned that item back to another address in HK. This shipment was showing in Cx account and Warehosue has removed it now. All shipments were shipped in single boc under SF tracking 856430852156 

Reagrds 
Jaspal Singh 

From: "Pritish Nandi" <[email-masked]> 
To: "jaspal" <[email-masked]> 
Sent: Wednesday, August 31, 2016 10:49:15 PM 
Subject: Fw: RETURN- urgent 0734-5340 

Thanks & Regards, 

Pritish Nandi 

Fisrt Line Manager 

Livesalesman 

Mobile: +91 9711265886 

Email: [email-masked] 

From: Katerina Mousia <[email-masked]> 
Sent: Wednesday, August 31, 2016 10:45 PM 
To: Subir Chakma; manager 
Subject: FW: RETURN- urgent 0734-5340 

Hello, 

Can you please check with the customer and advise 

Thank you 

Regards, 

Katerina 

From: Katerina Mousia [mailto:[email-masked]] 
Sent: 31 August 2016 18:14 
To: 'Andy Leung' <[email-masked]>; 'Man Ko' <[email-masked]> 
Cc: 'Johnny Leung' <[email-masked]>; 'Jessica Tsui' <[email-masked]> 
Subject: RE: RETURN- urgent 

Hello Andy, 

Will advise as soon as customer gets back to us. 

For now, please update it into the customer’s account in status IN. 

Do we know the reason why the shipment was returned? 

Sorry for the delay 

Thank you 

Regards, 

Katerina 

From: Andy Leung [ mailto:[email-masked] ] 
Sent: 26 August 2016 12:15 
To: [email-masked] ; Man Ko < [email-masked] > 
Cc: Johnny Leung < [email-masked] >; Jessica Tsui < [email-masked] > 
Subject: RE: RETURN- urgent 

Dear Katerina, 

This shipment (SF tracking no.: 856428114215) have been return to our warehouse. Would you pls let me know how to arrange it ? Thanks! 

Best Regards, 

Andy Leung 

From: Andy Leung 
Sent: Friday, June 24, 2016 10:14 AM 
To: [email-masked]'; Man Ko 
Cc: Johnny Leung; Jessica Tsui 
Subject: RE: RETURN- urgent 

Dear Katerina , 

Yes, for the cargo (SF tracking no.: 856428114215) still in China to waiting who will paid the Duty and tax (about RMB 752), once it settled, S.F express will deliver it to Joanna Liu in Shenzhen. 

The other 3 packages still in our warehouse and waiting your instruction. Thanks! 

Best Regards, 

Andy Leung 

From: Katerina Mousia [ mailto:[email-masked] ] 
Sent: Thursday, June 23, 2016 11:06 PM 
To: Andy Leung; Man Ko 
Cc: Johnny Leung; Jessica Tsui 
Subject: RE: RETURN- urgent 

Dear Andy, 

The customer has advised that the 4 th package should remain in China. Is it delivered to the initial consignee in China? 

Thank you for updating the 3 other packages into the customer’s suite 

Regards, 

Katerina 

From: Andy Leung [ mailto:[email-masked] ] 
Sent: 15 June 2016 12:10 
To: [email-masked] ; Man Ko < [email-masked] > 
Cc: Johnny Leung < [email-masked] >; Jessica Tsui < [email-masked] > 
Subject: RE: RETURN- urgent 

Dear Katerina , 

Well noted ! SF said that one shipment have been deliver and waiting their reply it can hold or not. 

Best Regards, 

Andy Leung 

From: Katerina Mousia [ mailto:[email-masked] ] 
Sent: Wednesday, June 15, 2016 6:31 PM 
To: Andy Leung; Man Ko 
Cc: Johnny Leung; Jessica Tsui 
Subject: RE: RETURN- urgent 

Dear Andy, 

We are checking with the customer. Please lets hold the shipment for now. 

Thank you 

Regards, 

Katerina 

From: Andy Leung [ mailto:[email-masked] ] 
Sent: 15 June 2016 09:47 
To: Man Ko < [email-masked] >; [email-masked] 
Cc: Johnny Leung < [email-masked] >; Jessica Tsui < [email-masked] > 
Subject: RE: RETURN- urgent 

Dear Katerina , 

We just received SF express phone call, they request the attached invoice split to 4 set for each shipment (that mean 15 pcs / shipment). Otherwise, there will have high duty and tax. Could you pls help to check with your client by return ? Thanks! 

Best Regards, 

Andy Leung 

From: Man Ko 
Sent: Tuesday, June 14, 2016 7:22 PM 
To: [email-masked] 
Cc: Johnny Leung; Andy Leung; Jessica Tsui 
Subject: RE: RETURN- urgent 

Dear Katerina, 

We will contact SF express to pick it up tomorrow. 

Best regards, 

Man Ko 

Tel:31050551 

From: Katerina Mousia [ mailto:[email-masked] ] 
Sent: Tuesday, June 14, 2016 7:16 PM 
To: Jessica Tsui < [email-masked] > 
Cc: Man Ko < [email-masked] >; Johnny Leung < [email-masked] > 
Subject: RETURN- urgent 

Hello Jessica, 

Can you please advise what’s causing the delay with this return request? We need to make sure the order is returned to the merchant asap and bill all charges to Borderlinx. 

Thank you 

Regards, 

Katerina 

Katerina Mousia 

Customer Service Manager 

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