Subject: Fwd: order no. 200004782 issues
From: Subir Chakma <[email-masked]>
To: Sami <[email-masked]>
Date: Wed, 17 Aug 2016 19:08:46 +0530 (IST)

From: "Animesh Kumar" <[email-masked]> 
To: "Subir Chakma" <[email-masked]>, "angela" <[email-masked]>, "Thameemul Ansari" <[email-masked]> 
Sent: Thursday, August 11, 2016 2:05:54 PM 
Subject: Fwd: FW: order no. 200004782 issues 

Hi Angela / Subir, 

Pls see the below mail from customer on wrong item received and issue with store credit. 
Talk to customer and understand the issue in detail related with wrong item. 

My recommendation - 
1. In case of wrong item if he is not happy and wants to return pls tell that we can organise immediate return and will give store credit..he can place new order...we will not charge delivery cost. 
2. In case of refund where he has placed order thru card..explain him the standard practice...he can use store credit to shop with us. 

Post call pls send one apology mail towards below mail. 

Cheers! 
Animesh 

-----Original Message----- 
From: Kamran Iqbal [mailto: [email-masked] ] 
Sent: 11 August 2016 09:28 
To: [email-masked] ; [email-masked] ; [email-masked] ; [email-masked] ; [email-masked] 
Subject: order no. 200004782 issues 

Hello 

Good Day , 

i want to highlight some issues which is related to my order no 
200004782 may be i will little harsh words but please take it positively because may be sooner or later you need for your business. 

Place my order it was smooth process purchased 14 items on really good price and i was happy when i placed order next day i got an email some of my items not shipped due to unknown reason i called helpline they said it was due to stock issue which is ok. 

i received item when i check items i was shocked to see such a poor quality of Items / your warehouse team was blind when they try to ship this item because item is totally different which i received 

SKU number 1070000017054 Order Basicxx High Neck Navy Sweater Received Gents High Neck sweater Green Color. 

SKU number 1040000055266 Basicxx Solid Light Weight Pointelle Cardigan With Long Sleevess received Neavy blue stupid kind of sweater. 

SKU Number 1010000021922 order Basicxx Toddler Girls - Tops and received some other item which is pink color. 

looks like warehouse was blind when they are trying to pack? or they just follow they SKU number and nothing else what is this? 

I placed another order on same day ( it was my mistake to order from you ) order number 200004785 

i got same email some of the items are removed from shipment but when i check your website it was showing in stock what is this? 

and got an email 21 SAR amount credit into my account If item cancel or returned from your side why money is not returned to my credit card ? I m not the one who return this item you are the one who cancel these items so money should be transfer to my credit card because i will not use this balance in future. 

Purchasing domain from online and start selling online is easy try to be a professional online seller open your eyes when try to pack the item please verify what customer ordered and what you are delivering. 

By the way support team on phone was very good but social media team never answer my messages. 

Wish you best of luck with your business. 

From 
Kamran iqbal 
00966-581766887