Subject: Incident #201608995
From: Mahmoud Hossameldin Hamed Abdelmagid <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Sat, 6 Aug 2016 09:14:10 +0530 (IST)

Hello Mr Saurabh, 

This is to draw your attention to an urgent issue for a Customer who is very angry about what has been happening to him. I added a summary note on the ticket on Zendesk but as Subir is not here today, would appreciate it if you can look into the issue and advise me on what we can do to save time for the Customer instead of making him wait longer. 

Ticket on Zendesk 201608995 

Many thanks in advance. 

Regards, 
Mahmoud Abdelmagid