Subject: Re: FW: Shipping status for order no. 1400003740
From: Subir Chakma <[email-masked]>
To: Animesh Kumar <[email-masked]>, Angela LaCombe <[email-masked]>, Subir Chakma <[email-masked]>
Date: Wed, 27 Jul 2016 14:44:38 +0000

Hello Animesh-

We've 2 support agents manning the phone today, we don't leave it unattended.

Not sure, if there was temporary glitch with the connectivity/system when customer attended to call us. We had moved to a new server only yesterday. We had a couple of technical incidents due to the same. We rechecked and both inbound & outbound calls are working just fine now.

We called the customer and apologized and will deal with his case on priority.

Best Regards,
Subir Chakma

________________________________
From: Animesh Kumar <[email-masked]>
Sent: Wednesday, July 27, 2016 6:41 PM
To: Subir Chakma; Angela LaCombe; Subir Chakma
Subject: Fwd: FW: Shipping status for order no. 1400003740

Hi Subir,
Pls see the below mail from customer.

Cheers!
Animesh
---------- Forwarded message ----------
From: Thameem <[email-masked]<mailto:[email-masked]>>
Date: Wed, Jul 27, 2016 at 4:57 PM
Subject: FW: Shipping status for order no. 1400003740
To: Animesh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Mushtaque M <[email-masked]<mailto:[email-masked]>>

Dear Mr. Animesh,

This customer called on the board line and says he called many times on the toll free but no response to him.

Kindly check with support team accordingly.

Thanks & Regards

Thameemul Ansari
Logistics Executive

Tel

: +966 112078490 Ext - 720

Mobile

: +966 542078134

Email

:  [email-masked]<mailto:[email-masked]>

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com<http://www.basicxx.com/>

Together Everyone Achieves More

From: Ghassan Nahas [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, July 27, 2016 3:44 PM
To: Basicxx <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Shipping status for order no. 1400003740

?????

On Tue, Jul 26, 2016 at 7:12 PM, Ghassan Nahas <[email-masked]<mailto:[email-masked]>> wrote:
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On Monday, 25 July 2016, Basicxx <[email-masked]<mailto:[email-masked]>> wrote:
[https://basicxx.com/skin/frontend/bizarre/default/images/logo.png]<https://basicxx.com>

Hi ???? ????,

Item(s) in your order 1400003740 has/have been shipped.

A quick summary of what you can expect :

Image

Name

SKU

Ordered Qty

Shipped Qty

[https://basicxx.com/media/import/win_diva3485t.jpg]

Basicxx Grey Blazer For Solid Mens

????? : ???
?????? : 50

1070000019095

1

1

[https://basicxx.com/media/import/sp16acch2_basx7775t.jpg]

?????? ????? ??? ??? ??? ???? ??????

????? : ????
?????? : Free Size

1080000000238

1

0

[https://basicxx.com/media/import/sp16acch2_basx7875t.jpg]

Basicxx Mens Brown Belt

????? : ???
?????? : Free Size

1080000000284

1

1

Subtotal:

SAR 168

Shipping & Handling:

SAR 0

Cash on Delivery Charges:

SAR 10

Discount:

SAR -50

Grand Total:

SAR 128

Sorry to miss out a few item(s) on your order.

Your order amount will be SAR 128.

Thanks
Team Basicxx

--

Best Regards,

Ghassan Nahas

E: [email-masked]<mailto:[email-masked]>

P.O. Box 32200 Jeddah 21428 Saudi Arabia

T: 00 966 059 803 1411

--

Best Regards,

Ghassan Nahas

E: [email-masked]<mailto:[email-masked]>

P.O. Box 32200 Jeddah 21428 Saudi Arabia

T: 00 966 059 803 1411