Subject: Re: BASICXX SUPPORT TEAM PHONES UNANSWERED DT 17 JULY 2016
From: Jithesh Ramachandran <[email-masked]>
To: mazhar <[email-masked]>
Cc: Animesh Kumar <[email-masked]>, Thameem <[email-masked]>, Subir Chakma <[email-masked]>, Subir Chakma <[email-masked]>, Mushtaque M <[email-masked]>, Saurabh Dadu <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Mon, 18 Jul 2016 09:19:48 +0400

Please check the PBX and if available send the details.

Jithesh Ramachandran

(Please excuse my brevity or any spell-checked typos, Sent from my iPhone)

> On Jul 18, 2016, at 9:03 AM, Saurabh Dadu <[email-masked]> wrote:
> 
> Jithesh
> 
> Can we get the CD-R report or call logs from your PBX system to see which calls got answered and when?
> 
> Sent from my iPhone
> 
> On 18-Jul-2016, at 10:25 AM, Animesh Kumar <[email-masked]> wrote:
> 
>> Hi Subir,
>> 
>> pls look into the same as it affects customer experience.
>> 
>> Cheers!
>> Animesh
>> 
>>> On Sun, Jul 17, 2016 at 6:10 PM, Thameem <[email-masked]> wrote:
>>> Dear Mr. Animesh,
>>> 
>>>  
>>> 
>>> Please see the below email, customer called on our Board Line and informed that there is no one picking the Toll free # (+966) 920007580.
>>> 
>>>  
>>> 
>>>  
>>> 
>>> QUOTE
>>> 
>>> 
>>> UNQUOTE
>>> 
>>>  
>>> 
>>> Kindly relay it to concerned in our support team and do the needful.  
>>> 
>>>  
>>> 
>>> I do not have emails of Mr. Subir Chakma & Mr.  Saurabh Dadu, kindly add them in to loop.
>>> 
>>>  
>>> 
>>> Thanks & Regards
>>> 
>>>  
>>> 
>>> Thameemul Ansari
>>> 
>>> Logistics Executive
>>> 
>>> Tel
>>> 
>>> : +966 112078490 Ext - 720
>>> 
>>> Mobile
>>> 
>>> : +966 542078134
>>> 
>>> Email
>>> 
>>> :  [email-masked]
>>> 
>>> P.O. Box
>>> 
>>> : 9874, Riyadh - 11413, KSA
>>> 
>>> Website
>>> 
>>> : www.basicxx.com
>>> 
>>>  
>>> 
>>> 
>>> Together Everyone Achieves More
>>> 
>>>  
>>> 
>>>  
>>> 
>>> 
>>> 
>>> ---------- Forwarded message ----------
>>> From: Outlook <[email-masked]>
>>> To: <[email-masked]>
>>> Cc: 
>>> Date: Sun, 17 Jul 2016 16:53:02 +0300
>>> Subject: Return order:1400003540
>>> Dear Mr.Thmeem,
>>> 
>>> as per our conversation on phone today, kindly find all details about my order:
>>> 
>>> Name: Moustafa Medhat
>>> Order number: 1400003540
>>> Mob: 0506228675
>>> AIRWAYBILL: 290000669085
>>> 
>>> Please be noted that I called the customer service more then 10 times but know one answer (920000758)
>>> 
>>> Awaiting your feedback ASAP
>>> 
>>> Thanks,
>>> Moustafa Medhat