Subject: Re: BASICXX SUPPORT TEAM PHONES UNANSWERED DT 17 JULY 2016
From: Saurabh Dadu <[email-masked]>
To: Animesh Kumar <[email-masked]>
Cc: Thameem <[email-masked]>, Subir Chakma <[email-masked]>, Subir Chakma <[email-masked]>, Mushtaque M <[email-masked]>, Jithesh Ramachandran <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Mon, 18 Jul 2016 05:01:16 +0000

Animesh

Will check this immediately

Sent from my iPhone

On 18-Jul-2016, at 10:25 AM, Animesh Kumar <[email-masked]<mailto:[email-masked]>> wrote:

Hi Subir,

pls look into the same as it affects customer experience.

Cheers!
Animesh

On Sun, Jul 17, 2016 at 6:10 PM, Thameem <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mr. Animesh,

Please see the below email, customer called on our Board Line and informed that there is no one picking the Toll free # (+966) 920007580.

QUOTE
UNQUOTE

Kindly relay it to concerned in our support team and do the needful.

I do not have emails of Mr. Subir Chakma & Mr.  Saurabh Dadu, kindly add them in to loop.

Thanks & Regards

Thameemul Ansari
Logistics Executive

Tel

: +966 112078490 Ext - 720

Mobile

: +966 542078134

Email

:  [email-masked]<mailto:[email-masked]>

P.O. Box

: 9874, Riyadh - 11413, KSA

Website

: www.basicxx.com<http://www.basicxx.com/>

Together Everyone Achieves More

---------- Forwarded message ----------
From: Outlook <[email-masked]<mailto:[email-masked]>>
To: <[email-masked]<mailto:[email-masked]>>
Cc:
Date: Sun, 17 Jul 2016 16:53:02 +0300
Subject: Return order:1400003540

Dear Mr.Thmeem,

as per our conversation on phone today, kindly find all details about my order:

Name: Moustafa Medhat
Order number: 1400003540
Mob: 0506228675
AIRWAYBILL: 290000669085

Please be noted that I called the customer service more then 10 times but know one answer (920000758)

Awaiting your feedback ASAP

Thanks,
Moustafa Medhat