Subject: Pending Action Express
From: Subir Chakma <[email-masked]>
To: Dhananjay <[email-masked]>, Maria <[email-masked]>, Sami <[email-masked]>, Shen <[email-masked]>, Ankush Kumar <[email-masked]>, "Eman Sharafeldein" <[email-masked]>, "Jaspal singh" <[email-masked]>, Kishan Kumar <[email-masked]>, "Mahmoud Hossameldin Hamed Abdelmagid" <[email-masked]>, Majed Alkanad <[email-masked]>, Pankaj Singh <[email-masked]>, "Prem k . Goyary" <[email-masked]>, Rahul Kumar <[email-masked]>, Romesh Singh <[email-masked]>, "Subir Chakma" <[email-masked]>, Suhrid Barai <[email-masked]>, "Sumit Gogi
Date: Wed, 13 Jul 2016 16:53:38 +0530 (IST)

Dear Team, 

I understand we are all busy. However, at the same time, we cannot bypass the basic rules and need to pay attention to what is most required. 

I see multiple AE cases pending for which we got response from customer. Cx has already waited 1-2 days, and you are unnecessarily delaying the resolution leading to customer dissatisfaction. 

ALL MUST HANDLE THE ACTION EXPRESS (AE) CASES FIRST THING WHEN YOU START THE SHIFT. 

There should not be any pending at end of your shifts. 

Strict compliance is must. 

Regards, 
Subir