Subject: Claims
From: Subir Chakma <[email-masked]>
To: Shradha Tara Chatterjee <[email-masked]>, "Mahmoud Hossameldin Hamed Abdelmagid" <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>
Date: Tue, 5 Jul 2016 18:59:51 +0530 (IST)

Hello, 

Chubbs- Once they send the final settlement, the amount will be transferred to our bank account. Keep it pending and check the amount with Mel after 2/3 business days. Till we get the money to our account, we cannot refund the Cx. 

US DHL- Will settle claim with Check. Ask for Check number. It will be mailed to our address given in the claim form. Normally takes 4/5 days for delivery. Check with Mel if we received the check. Need to wait for it before you refund Cx. 

UK DHL - Settlement is done through Bank transfer. You need to send the bank details of UK to UK DHL everytime for claim settlement. After settlement, check with Mel after 4/5 business day 

Chubbs- When they ask for Proportionate weight breakup, send the CS shipment details (Click on Order, click on shipment, take screenshot). 

Regards