Subject: Fwd: Check internet access and backend and confirm if its working
From: Amit Shukla <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Fri, 1 Jul 2016 20:16:27 +0530 (IST)

FYI 

From: "Amit Shukla" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, July 1, 2016 2:31:36 PM 
Subject: Re: Check internet access and backend and confirm if its working 

Hello Sir, 

The Internet is working better than before now. But still there are some areas where are having issues. Listing them below: 

Following are the tools that we use in Slots Craze: 

1.) Zendesk : It took 15 sec to load- working absolutely fine 

2.) Slots Craze Game on Web : 

a.) Loading Slots Craze => Working absolutely fine : Took 40 secs mins to load completely - standard time to load is 20-30 secs. 
b.) Loading machines/games in Slots Craze => Issue - Screen Freezes when we try to open any machine, talking minutes to load and few aren't not loading at all (example: Merry reels, Diamond Dinner, and and Back to Oz ). Few other took 3-4 minutes to load. Standard time to load: 15 secs. 

3.) Back-end tools: 

a.) User Look: 
- Loading RESULTS in back-end tools: loading better now but still freezing in some cases. 
- Issue : In some cases we get server errors . (Screenshot attached) 
b.) Admin: 
- Creating Links in Admin - taking a little bit of extra time 
- Issue : getting Gateway_Timeout error and authentication failed error in some cases (Screenshot attached) 

4.) Sending out emails/email server: We're having ongoing issues with the client not receiving our daily reports because of email server issues. Not all messages are going through and they are not getting these in time. When this happens we have to ask Subir Sir to send via Outlook. But, we don't know that they haven't received it until after it is late. 

Attaching few general screenshot of the issues that we're having daily. 

Regards, 
Amit 

From: "Saurabh Dadu" <[email-masked]> 
To: "Amit Shukla" <[email-masked]> 
Sent: Friday, July 1, 2016 11:52:22 AM 
Subject: Check internet access and backend and confirm if its working