Subject: Things to read
From: Subir Chakma <[email-masked]>
To: [email-masked], "Pankaj Sharma" <[email-masked]>
Date: Wed, 29 Jun 2016 16:04:44 +0530 (IST)

1. Register an account for yourself- be a customer. 

- Update your deatils & address and see how it works. Where to find the options 
- Try to submit a concierge order e.g from Amazon kindle and see how it works 

2. Website- Review the basic services provided and policies which include Repacking, Consolidation, Returns, Vol weight, FAQs etc.. 

3. Freshdesk- Online KB. 
- Check Returns 
- Outbound > Label error and mis pick 
- Payment and member group 
- Economy service 
- DHL Lebanon 

Regards