Subject: Farooq Call back request
From: Mahmoud Hossameldin Hamed Abdelmagid <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>
Date: Mon, 27 Jun 2016 12:29:10 +0530 (IST)

Hi Mr Saurabh, 

Farooq called me today, really angry and frustrated about giving the same comments every time about how to submit a ticket and not finding a proper action from our side (Agents). 

He wants you to have a look at the below ticket #630 

https://nme-support.zendesk.com/agent/tickets/630 

Also he informed me that he wants to talk to you over the phone once you're here. 

Regards, 

M. Abdelmagid