Subject: Re: End of training test- Day 1
From: Kaaid Anwar <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Fri, 27 May 2016 21:01:47 +0530 (IST)

From: "Subir Chakma" <[email-masked]> 
To: [email-masked], "kaaid" <[email-masked]> 
Sent: Friday, May 27, 2016 8:29:11 PM 
Subject: End of training test- Day 1 

Hello, 

Please complete the below quick test. You may refer the website if required. Try to be original rather then copy pasting the stuff from here and there. 

Duration 30 mins. 

1. Can you identify 3 genuine reasons why a customer should use our services? 
2. How would you advise a first time customer if he decide to use the services? 
3. Can you explain why a customer benefit from consolidation though we do not repack into single box? 
4. What challenges should the customer face while using our online cost calculator 
5. What are the reasons why a customer need to return domestically? Can you substantiate the reason for charging admin fee of USD20 

Regards, 
Subir 

Ans 1 :- Customer can receive the product faster, Cx can avoid formalities related to customs and we will place the order on Cx's behalf if the seller doesn't accept your card. 

Ans 2 :- We can educate cutsomers that the Borderlinx will help you buying things online globally even if the sellers don't ship to your respective country. You can create your account on Borderlinx and enter the local Borderlinx address and we will ship the order to your doorstep within 2-3 business days. We can educate them about the concierge service in case the sellers don't accept their internation card. It is also important to complete all custom formalities while receiving the order from other countries so we help them avoid all these hassles by creating account on Borderlinx. 

Ans 3 :- Consolidating is nothing but combining multiple order into one tracking number so that your all the items get delivered at the same time but in their original packages. It helps you saving a huge amount if you have more items to be delivered and consolidation does not involve repacking multiple packages into one box. 

Ans 4 :- The most common challenges while using our online cost calculator are weight and Dimensions. It is very important to know the actual weight and dimensions to get the accurate shipping charges. Customers would need to contact the seller to get these information if in case, they don't have it. 

Ans 5:- Returning a product from our warehouse to a local address is called "Domestic return". Items which are found damaged or if the product is something which can not be shipped. We charge an administrative handling fee of US$20 or £20 and an additional US$15 or £15 if you are unable to provide a returns label.