Subject: Re: LP Down
From: Pritish Nandi <[email-masked]>
To: Jitendra Sharma <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 25 May 2016 06:55:51 +0530 (IST)

This was an incident which was resolved. 

Impact on service: Agents connected to the Agent Console and ongoing chats may have been disconnected. 

Started on (EST): 05/24/2016 10:58 AM 

Next update: Within 1 hour or upon resolution 

Incident ID: 00481298 

LivePerson technical teams are currently investigating this incident. We apologize for any inconvenience and thank you for your patience and understanding. 

Should you have any questions regarding this incident, please do not hesitate to contact us at liveperson.com/help. 
Please do not reply to this email. Emails sent to this address will not be answered. 

Sincerely, 
LivePerson Technical Support 

From: "Pritish Nandi" <[email-masked]> 
To: "Jitendra Sharma" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Wednesday, 25 May, 2016 00:53:45 
Subject: LP Down 

Hi Jitendra, 

This is to inform you that the Liveperson Chat Software is down from 12:25am IST which affected Borderlinx and GE accounts mentioned below. However for some reason PKR LP was connected and working. Web platforms are working fine. Unable to raise a ticket though LP chat rep as that was down as well. Screenshot attached. Sent an email to [email-masked] to report this further. 

Borderlinx- 11308154 
GE- 66068382 

R egards, 
Pritish Nandi