From: "Sona Kala . Chakma" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Sun, 15 May 2016 00:52:25 +0530 (IST)

Thank you for your reply. I believe we are missing something here. We do have enough log ins on Zopim. Tarun's log ins for Zendesk is actually not working. As you are aware, we'd need to log in to zendesk first to log on to Zopim for taking chats. Zendesk log in is unique(Using own email address) for each member so we cannot share passwords. We can use Zopim shared logins with no problems. I'm not sure if there is a limit for Zendesh as well. He is using David's zendesk user access for training. 

Screenshot 1 - Zendesh log in confirmation page 
Screenshot 2 - Zendesk profile 
Screenshot 3 - Zompim chat 

Thank you for looking into this.